Clients > Commercial Clients
- Large Scale Operations
- Having worked with the largest manufacturers in the industry throughout the years, we are knowledgeable about all types of window related products available in the market. Further, due to the large volume of the jobs we have completed since our founding, we have been exposed to all types of unique and complex measurement and installation scenarios. As such, we are confident that we are able to handle any operational complexity we face while serving our customers.
- With more than 20 dispatchers and customer service representatives in the office as well as more than 30 experienced field technicians, we are able to handle a significant volume of measure and install requests on a daily basis. We also have a team of part-time field technicians to handle overflow work, enabling us to provide the much-needed support some of our manufacturers request from time to time.
- We have served over 35,000 residential, commercial, and hospitality projects in the past 15 years. Our commercial and hospitality projects include hotels, hospitals, chain restaurants, retail stores, etc.
- Technical Expertise and Training
- Each newly-hired technician goes through a mandatory three-month hands-on training program. The training program is designed to ensure that the technician gets exposed to measurements and installations of all types of window coverings being manufactured in the industry, including shades, shutters, and draperies. Our team will also get trained on all types of motorization programs including working with Wifi hub and home automation applications.
- Our technicians are trained to provide architectural measurements for all types of windows. Architectural measurements of a window refer to measurements for all window treatment options, including inside mount, outside mount, casing size, margins on all four sides of the window as well as the ceiling height for drapery options. Providing architectural measurements enable a customer to order any window treatment, regardless of type. We are also able to create templates for special shaped windows if needed.
- For measurements and installations over 10 feet, we will ensure that everything is coordinated accordingly so that when our technicians arrive at the job site, they have the appropriate size equipment (e.g., ladder, little giant, etc.). For Installations over 240" tall we will also be equipped with scaffolding. Also, for complex and large installations, we are able to provide crews of 2, 3 or more technicians to ensure the project is completed successfully and on-time.
- Each technician also has full access to the client’s measurement sheet as well as a copy of the client’s order upon arrival at the job site for the installation appointment to ensure a flawless installation experience.
- We also have a team of technical support specialists in the office, who are trained to provide support to the technicians out in the fields. Out technical support specialists are able to remotely troubleshoot most issues. Our technical support team is also responsible to report all measurements and installations completed on the same day.
- Dispatching, Scheduling, and Customer Service
- Our dispatchers are committed to scheduling every single request on the same day the request is received. On a daily basis, we are able to handle over 400 inbound and outbound calls. We utilize one of the most efficient and accurate scheduling and dispatching software applications available in the industry. Using GPS applications, we are also able to track each technician’s location, when the technician starts and finishes a job, and when they leave for the next job. This enables us to provide accurate and reliable ETAs to our customers.
- We are committed to be very responsive. This means that we strive to have staff available to respond to your calls and requests during working hours. We also have a newly added live chat feature to make it even easier for you to connect with us.
- Each and every customer gets a call from one of our supervisors in the office after their job is completed to ask about the customer’s experience and to ensure that the customer is 100% satisfied with our services. If not, we will take all the necessary steps to resolve the issues.